Newten Help Center
A clear path from
setup to your next step.
Practical guides, product screenshots, and step-by-step instructions to help you build, publish, and improve your assistant.
New to Newten?
Start with your first assistant.
Follow the complete setup journey, then use the guides below whenever you need a closer look.
Follow the getting started guideExplore by topic
Find the right guide for what you want to do.
Getting started
Your workspace, first assistant, and launch checklist.
2 guidesKnowledge & sources
Give your assistant reliable information to work with.
5 guidesCustomize your assistant
Shape its instructions, appearance, and behavior.
3 guidesFlows & automation
Build, test, and publish guided conversations.
2 guidesPublish & connect
Website chat, messaging channels, voice, and avatars.
5 guidesManage & improve
Review conversations, leads, analytics, and your team.
6 guidesPlans & billing
Understand usage, subscriptions, and payment settings.
2 guidesAccess & privacy
Manage visitor access and understand data controls.
2 guidesUseful places to begin
Create and launch your first chatbot
Create a chatbot, add reliable knowledge, test real questions, and publish a website widget or a standalone chat page.
Read guide Knowledge & sourcesAdd, crawl, and refresh a website source
Choose a crawl scope, exclude irrelevant pages, schedule updates, and check ingestion and sync history.
Read guide Customize your assistantChoose AI models, automatic routing, or your own API keys
Configure Managed or BYOK access, choose response models, understand AI credits, and tune response length and memory.
Read guide Knowledge & sourcesImprove retrieval and answer quality
Diagnose missing or irrelevant answers, tune knowledge search, and use Preview diagnostics to verify improvements.
Read guide Publish & connectPublish a website widget or standalone chat page
Activate a chatbot, enable deployment channels, install the exact embed snippet, and verify the visitor experience.
Read guide Flows & automationBuild, test, and activate a conversation flow
Create a guided conversation from scratch, a template, or the AI Wizard, then test every branch before activation.
Read guideA little help from a human?
Email our team with the step you tried and the error you saw. Leave out passwords, API keys, and sensitive customer information.