Newten blog
Guides for building chatbots that actually help customers
Practical guides to AI chatbots, deterministic flows, RAG, WhatsApp and voice automation, lead capture and chatbot pricing — from the Newten team.
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Deterministic vs AI chatbots: when to use each (or both)
Deterministic chatbots follow fixed flows; AI chatbots generate answers from your content. Compare cost, control and fit, and learn how to combine both.
6 min readFlows & automationHow to build a flow-based chatbot without code
A step-by-step guide to building a no-code conversation flow: nodes, variables, buttons, conditions, lead capture, testing, activation and AI fallback.
7 min readGuidesHow to turn your website into an AI chatbot in minutes
A step-by-step guide to training an AI chatbot on your website content: crawl your pages, add documents, test answers, customise the widget and embed it.
7 min readGuides
What is a RAG chatbot? Retrieval-augmented generation explained
A plain-language guide to RAG chatbots: chunking, embeddings, hybrid search, reranking and cited answers, how RAG reduces hallucinations, and its limits.
7 min readGuidesAI appointment booking chatbot: let customers book in chat
How an AI appointment booking chatbot works: availability rules, Google Calendar sync, confirmations and managing bookings, with setup steps and practical tips.
7 min readChannels
WhatsApp Business chatbot: a practical setup guide
How to set up a WhatsApp Business chatbot on the Meta Cloud API: what you need, how the connection works, contact capture, human handoff and good practice.
7 min readChannelsVoice AI agents in Indian languages: what works today
What voice AI agents can do in Hindi, Tamil and other Indian languages today: how browser voice chat works, good use cases, design tips and honest limits.
7 min readStrategy
Chat engine optimisation: how to get cited by AI assistants
A practical, vendor-neutral guide to chat engine optimisation (GEO/AEO): how AI assistants find and cite sources, a checklist, measurement, and honest caveats.
8 min readStrategyChatbot lead generation: qualify and capture leads 24/7
How a lead generation chatbot qualifies visitors with a guided flow, saves leads, verifies contacts, hands hot prospects to your team and books meetings.
6 min readStrategyChatbot pricing: flat-rate vs per-message vs per-resolution
AI chatbot pricing explained: how flat-rate, per-message and per-resolution models work, what drives chatbot cost, and what Newten plans cost in India.
7 min read